The pace of technological innovation is disrupting the financial industry, forcing them to embrace change. But the banks face challenges such as entrenched work cultures and a history of legacy processes.
This is the situation faced by many of his banking peers, according to Mr Guan. One solution his management team adopted was to form a task force consisting of employees from different departments and even interns that would solve various challenges within the organisation.
Such a move even helped to break down silos and simplified processes as the task force members were able to approach issues from a fresh angle, he explained.
More than 190 faculty, staff and students attended the talk, which was held on 22 August at the Hon Sui Sen Memorial Library Auditorium.
